Legal

PAIA Manual

Last updated: 22 March 2026 | Compiled in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)

This manual is compiled as required by Section 51 of PAIA for private bodies. It sets out the categories of records held by Joyboy Media (Pty) Ltd and the process for requesting access to those records.

1. Contact Details of the Body

Organisation: Joyboy Media (Pty) Ltd

Nature of business: Digital marketing agency

Principal place of business: Johannesburg, Gauteng, Republic of South Africa

Website: www.joyboy-media.co.za

2. Information Officer

Name: Rahul Seerand

Title: Information Officer & Co-Founder

Email: rahulseerand@joyboy-media.co.za

Telephone: +27 74 741 9860

The Information Officer is responsible for encouraging compliance with PAIA, assisting persons requesting access to information, and ensuring compliance with POPIA.

3. Records Held by Joyboy Media

Joyboy Media holds the following categories of records:

3.1 Client Records

Client contact details and business information
Service agreements, scopes of work, and email/WhatsApp correspondence
Content calendars, campaign briefs, and creative assets
Performance reports and analytics data
Invoice and payment records

3.2 Personnel Records

Employee and contractor contact details
Service agreements and remuneration records

3.3 Financial Records

Invoices, receipts, and bank records
Tax and compliance documentation

3.4 Operational Records

Business plans and strategy documents
Supplier and service provider agreements
Internal communications relevant to business operations

4. Records Available Without a Formal Request

The following records are freely available without requiring a formal PAIA request:

This PAIA Manual (published on our website)
Our Privacy Policy (published on our website)
Our Terms of Service (published on our website)
General service and pricing information (published on our website)

5. How to Request Access to Records

Any person wishing to request access to records held by Joyboy Media must submit a written request to the Information Officer. The request must:

Be made in writing (email is acceptable)
Include the requester's full name, contact details, and identity number (or registration number if a juristic person)
Describe the record(s) requested with sufficient detail to identify them
State the form in which access is requested (copy, inspection, etc.)
Indicate the right being exercised or protected, and why access is required

Send all requests to: rahulseerand@joyboy-media.co.za

6. Fees

Joyboy Media does not currently charge a request fee for voluntary information access. Should a formal PAIA request require significant reproduction of records, reproduction costs may apply in accordance with the PAIA Regulations. We will notify the requester of any applicable fees before proceeding.

7. Grounds for Refusal

Access to records may be refused on grounds set out in PAIA, including but not limited to:

Protection of the privacy of a third party
Protection of commercial and confidential information of a third party
Protection of the commercial interests of Joyboy Media
Records privileged in legal proceedings

8. South African Human Rights Commission (SAHRC)

For further guidance on PAIA, the South African Human Rights Commission provides assistance to members of the public:

Website: www.sahrc.org.za

9. Information Regulator

For matters relating to POPIA and data protection, the Information Regulator of South Africa may be contacted:

Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za